DELIVERY INFORMATION

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Important Notice  - 05/11/2009 The Royal Mail has announced that any planned industrial action has now been cancelled and that they have now reached an agreement with the unions. Happily, that now means that any deliveries will now be unaffected during the important build up to Christmas. We have experienced no problems at all during the last few weeks and can assure our customers that we will always ensure they receive their important purchases on time.

UK STANDARD DELIVERY Deliveries will be made within 1-3 working days after you place your order [excluding Weekends] The cost of UK Standard Delivery is £1.95-£4.95 depending on the weight of your purchases and your order will be sent out via the most suitable carrier. Unfortunately we cannot deliver on a bank holiday. In this instance please expect your delivery on the next working day. UK EXPRESS DELIVERY  If you order by 2pm, Monday to Thursday, you will receive your goods the next day. If you order anytime on Saturday or Sunday, you will receive your goods on the Tuesday. Any orders placed on a Bank Holiday will be delivered 2 working days later. We do not deliver on a Bank Holiday so please be aware of this when you order! A tracking link will be sent to you once we desptach your order so you can follow it all the way to your front door. The cost of Next Day Delivery is £5.95. Our carrier will deliver your parcel between 7am and 6pm. A signature will be required on receipt. If you are not around to accept your parcel, the carrier may leave it with a neighbour, or in a safe place (i.e. hidden from sight and protected from the rain) if they think it is safe to do so. A calling card will be posted through your door to let you know this has been done. If the parcel can't be left in a safe place or with a neighbour, the carrier will take it back to the local depot, and leave you a card telling you how you can pick it up. Important: Express deliveries are only available when the product is saying 1-2 delivery. Next Day Delivery may not be available to the following postcodes: AB31, AB33 - 38, AB44, AB45, AB51-56, BT, GY, HS1-9, IM, IV1-56, JE, KA27-28, KW1-17, PA20-78, PH19-50, TR21-25, ZE1-3. If in doubt, please check. INTERNATIONAL DELIVERIES  Your order will be dispatched via the most suitable carrier, depending on size and weight. Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information. Once your parcel has arrived in your country, it will be passed on to an internal postal service, according to standard delivery procedures. If you aren't available when your parcel is delivered, the delivery driver will leave a calling card with instructions on how to pick it up.